I build scalable technical solutions, resolve complex product escalations, and translate technical requirements into business value. Based in Toronto.
Technical problem-solver acting as the primary liaison between enterprise clients and engineering. With a strong foundation in Computer Science and hands-on full-stack development experience, I diagnose complex escalations, build automated tools, and speak the language of both engineers and business stakeholders.
Translating business needs into technical requirements, troubleshooting complex escalations, and guiding enterprise clients through API integrations and technical onboarding.
Designing and building scalable web applications. Strong understanding of system architecture, databases, modern frontend frameworks, and generative AI integrations to build robust POCs.
Troubleshoot and resolve complex technical product escalations for enterprise accounts. Maintain a 94%+ QA score across 50+ clients by delivering precise technical guidance, rapidly diagnosing workflow issues, and bridging communication between clients and internal product teams.
Provided Tier 2 technical support and troubleshooting for 500+ users. Reduced ticket resolution time by 35% through systemic process improvements and by writing comprehensive technical documentation for recurring issues.
An AI-powered classification system for context-aware ticket routing and automated categorization.
A real-time dashboard for monitoring customer health and generating automated risk scores.
An automated configuration script designed to streamline Linux software deployments and technical onboarding.
A responsive, single-page web application integrated with an automated CI/CD deployment pipeline.
Let's discuss how I can add immediate technical value to your engineering and customer success operations.